Cancellations and no-show policies: We kindly request a minimum of 48hrs notice for cancellations. This allows us to offer your slot to another client. Failure to give adequate notice notice may result in a cancellation fee.

Lateness: Please aim to arrive on time for your appointment. If you are late for your scheduled appointment, we may need to reschedule, and 50% of the grooming fee will still apply. This helps us to keep the day running smoothly.

Fleas: If your dog is found to have fleas after the groom has already started, we will need to use a specialist flea shampoo and perform additional cleaning of the grooming area to protect other dogs. A charge of £15 will be added to cover the cost of the shampoo, room treatment spray, and extended cleaning time.

Matted coats: Please notify us if your dog has matted or knotty fur. These cases often require additional time and care. In cases of severe matting, we may have to clip the coat short. An additional fee of £10–£15 may be applied to cover extra time, product usage, and equipment wear.

Behaviour disclosure: It is important that we are informed of any medical conditions or behavioural issues your dog may have prior to their appointment. This ensures the safety and wellbeing of both your pet and the groomer.

              Thankyou for your understanding and co-operation.